Our Customer Service

When you come into our shop you will be welcomed by one of our family members, who will attend to all of your requirements. Our QVB store is filled with a comprehensive, sparkling selection of unique and individually crafted rings and jewelry pieces, all ready for immediate purchase.

In recent times, however, we find that an increasing number of clients are also choosing to take advantage of the “made to order” service we provide at no extra cost. Our staff member will sit with you and guide you through the process of creating the perfect ring or item of jewelry for you.

You will be helped to select the diamond which is most appropriate to your requirements and our jeweler and designer will work with you to come up with the design which most perfectly reflects your innermost desire.

While this process is simple and enjoyable, it is also incredibly fulfilling and exciting, as you look forward to the piece of jewelry which you have initiated and taken part in, being created – just for you!

Other services include: –

  • extensive range of certified loose diamonds in-house
  • gemmologist and jewelry valuation
  • renovation and remodeling
  • jewelry repair
  • tax-free sales for overseas visitors and travelers
  • delivery interstate and internationally
  • corporate gifts and gift certificates